How do I open a dispute with a seller?

If you’re having an issue related to:

• a transaction or purchase with aseller, or 
• a payment that you don’t recognise or suspect was unauthorised, or
• suspicious/unauthorised activity on your account

Please go through the online dispute resolution process in the Resolution Center. To open
a dispute, please log into your PayPal account, select the relevant transaction, and “Report
a Problem”. You will be asked to provide details.

Here's more guidance how to open a dispute from the web:

1. Go to the Resolution Center and click Report a Problem.
2. Select the payment and click Continue.
3. Select the reason for your dispute, such as:
• Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
• Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
• Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
• Billing errors or Issues with subscriptions (you've been charged more than once).
4. Select the option that best describes your issue and click Continue.

In a dispute, you can exchange messages with the other party in your Resolution Center.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to PayPal.

If you’re not satisfied with the outcome of your Dispute, or your issue is not covered under Resolution Center, you can first contact us via chat or phone – our team can help explain the decision and explore options. If you would still like to submit your complaint after that, please visit ‘Complaints’ on the PayPal website.