PayPal Notice of Dispute

PayPal Notice of Dispute

Last updated on August 24, 2026

PayPal is committed to providing a forum for resolving disputes with customers in a fair and efficient manner.  If you have a dispute with PayPal, we invite you to contact us by clicking “Help” on paypal.com.  You can find answers by topic or you can call or email PayPal to discuss your concerns.  If after seeking help from customer service, your dispute was not resolved to your satisfaction, please complete and send this form to PayPal’s legal department. 

Please complete this form in its entirety (printing legibly). This form must be personally signed by you. Retain a copy for your records and send the completed form by certified mail to: PayPal, Inc., Attn: Legal Specialists, Re: Notice of Dispute, P.O. Box 45950, Omaha, NE 68145-0950. If the dispute is not resolved to your satisfaction within the time frame provided in the PayPal user agreement, you may begin arbitration by submitting a Demand for Arbitration to the JAMS, which can be found at www.jamsadr.com.

To safeguard your personal information, if you have retained an attorney to submit your Notice of Dispute, you must also complete the authorization section of this Notice of Dispute form and include it with any submission made on your behalf.

 

_________________________                                                  ___________________________

Name                                                                                          Email address used to log in to your PayPal account

 

_________________________                                                  ____________________________

Phone Number to call you                                                          Phone Number on your PayPal account            

 

Mailing Address        ____________________________________

             

 

Please briefly provide a detailed description of the nature and basis of your dispute and attach any supporting documents you wish to provide. If necessary, please use the reverse side or additional paper.

 

 

 

 

Please briefly describe the specific relief you would like from PayPal, and if you are seeking monetary relief, a good faith calculation of such relief.

 

Prefiling Settlement Conference Availability

PayPal may request a telephone or video settlement conference to aid in the resolution of this Dispute. If a conference is requested, you and a PayPal representative must personally attend (with counsel, if represented). The conference will be scheduled for a mutually convenient time. To assist with scheduling, please indicate below the days and times that generally work best for you. Check all that apply.

DayMorning (8am – 12pm)Afternoon (12 pm – 5 pm)Evening (5pm – 8 pm)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Signature
Date

Authorization of Counsel

If you have retained an attorney to submit your Notice of Dispute, you must complete this section.

Attorney’s Full Name
Law Firm Name (if applicable)
Attorney’s Mailing Address
Attorney’s Email Address
Attorney’s Phone Number
State Bar Number

By signing below with my original handwritten signature, I, , hereby authorize PayPal, Inc. to discuss this Dispute and my account with my attorney named above, share my account records and related information with my attorney, and communicate directly with my attorney regarding this Dispute.

I understand that PayPal may ask for reasonable verification of my identity and/or my authorization of the above, and I agree to cooperate promptly with any such request.

Signature
Date